The Chairman of the State Migration Service Maxim Sokolyuk presented a public report on the work of the SMS for 2017 during the extended extended meeting of the HMS collegium with the participation of heads of territorial bodies and structural units.
Maxim Sokolyuk stressed that in 2016-2017, a deep reform of the documenting system was started, and if by that time the legislation was changed and new mechanisms of identification and documentation were introduced in principle, in 2018 the migration service should begin systemic changes in the work of civil service units. It’s not just about equipping the premises and upgrading the equipment park, but also about optimizing the structure and the functional load on the workers.
According to the head of the migration service, it is extremely important to speed up the processes of separation of functions “front” and “back” of the office, it is extremely important from the point of view of ensuring more effective cooperation with the centers of provision of administrative services, which are increasingly involved in the design of biometric documents.
An important direction of the reform, according to Sokolyuk, is a clear unification of the work of VMI employees in the provision of services. The Migration Service has established Standard Operating Procedures (SOPs) for the most popular services, which describe how a SMS employee should act in each situation. To coordinate the activities of territorial units in the regional departments, special units will be created that will continuously monitor the quality of providing administrative services to citizens.
Particular attention was paid to the issues of countering corruption in the SMS. The head of the department noted that the recent detentions of SMS employees by law enforcers testify to significant shortcomings of the heads of territorial bodies, almost complete absence of effective control over the work of subordinates. SMS actively studies all procedures for the presence of corruption risks and actively promotes law enforcement in the disclosure of criminals among SMS workers. Information on the announcement on the Internet from individuals and organizations about “acceleration” the issuance of passports in the event of detection is transferred to law enforcement agencies, often in such schemes are involved and employees of territorial units of the migration service. However, according to Maxim Sokolyuk, it is the passivity of the heads of territorial bodies that favors such “activity” of subordinates – effective control will significantly reduce the work of law enforcement agencies.